Pravilnik o zasebnosti in piškotkih

Choosing to shop with NEXT means you've placed a great deal of trust in us. In sharing your personal information we hope you in return benefit from a tailored and convenient shopping experience. With trust comes responsibility and we take this responsibility very seriously.

This privacy policy helps you to understand how we use your personal information and who we share it with. It applies if you shop on a NEXT Ireland website, using the NEXT app, shop in a NEXT store in Ireland or if you otherwise share your personal information with us, for example if you contact us with a query or we send you marketing.

Pogoje pravilnika o zasebnosti od časa do časa spreminjamo, zato ga redno spremljajte. Zadnji datum posodobitve je prikazan na začetku dokumenta. Če bomo kar koli bistveno spremenili, vas bomo na to posebej opozorili.

We are NEXT Plc (company number: 4412362), when we say “we”, “our” or “us” in this policy we are referring to the companies that are part of the NEXT Group, which are:

Next Retail Limited, Next Holdings Limited, Next Distribution Limited, Next Manufacturing Limited, Next Sourcing Limited, Next Retail Ireland Limited, Next Germany GmbH, Next Beauty Limited, Lipsy Limited, Victoria’s Secret (VS Brands Holdings UK Limited), GAP (West Apparel UK Holdings Limited), Reiss (Pink Topco Limited), JoJo Maman Bébé (Regent BidCo 1 Limited) and Joules (The Harborough Hare Limited).

We are the data controller, which means we are responsible for deciding how and why your personal information is used. We are also responsible for making sure it is kept safe, secure and handled legally.

We operate to the highest standards when protecting your personal information and respecting your privacy. If you have any questions about your personal information, or how we use it, you can contact our Data Protection Officer via email at dataprotection@next.co.uk or by writing to our registered office at the below address:

Data Protection Officer, NEXT Retail (Ireland) Ltd, 13–18 City Quay, Dublin 2, D02 ED70, Ireland.

If you place an order with us from the Republic of Ireland we will transfer the data that we hold on you to NEXT Plc in the UK to facilitate your order.

You have a number of “Data Subject Rights”, we have explained below what they are and how you can exercise them. You can read more about these rights on the Data Protection Commission website here: https://www.dataprotection.ie/en/individuals/rights-individuals-under-general-data-protection-regulation

• Pravica do dostopa - Imate pravico, da zahtevate kopijo osebnih podatkov, ki jih hranimo o vas.
• Right to rectification – If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.
• Pravica do izbrisa - (znana tudi kot "pravica do pozabe") - Imate pravico zahtevati, da izbrišemo vaše osebne podatke, ki jih imamo.
• Right to restriction of processing – You have the right to request we restrict or suppress the personal data we hold about you.
• Right to data portability – You have the right to ask us to electronically transfer your personal information to another organisation in certain circumstances.
• Rights with regards to automated decision making, including profiling – We sometimes use your personal information to make decisions by automated means. This involves us analysing your account activity including applications, orders, payments etc. We do this to confirm your identity, prevent and detect crime, and lend responsibly. This automated decision making is necessary if you would like to continue to shop with us online. You have a right to reject automated decisions, but it may mean that you can only shop with us in our stores.
• Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.

The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

If you have any general questions or want to exercise any of your rights, please contact dataprotection@next.co.uk or visit https://www.next.ie/en/faqs#contactus for other ways to contact us. In order to maintain the security of our customers' personal details, we may need to request proof of identity before we disclose personal information to you in response to any request.

We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You have the right to lodge a complaint directly with the Data Protection Commision (DPC), the data protection regulator in Ireland, you can do this by visiting the DPC website: https://forms.dataprotection.ie/contact

You may also lodge a complaint with your local Data Protection Authority or with the Information Commissioner's Office, the data protection regulator in the UK, their contact details can be found on their website

Vaše podatke bomo obdelovali samo, če bomo za to imeli pravno podlago. Zakonite podlage, na katere se zanašamo, so:

• Pogodba - To pomeni, da obdelujemo vaše podatke, da izpolnimo pogodbeni sporazum, ki smo ga sklenili z vami.
• Soglasje - This is where we have asked you to provide explicit permission to process your data for a particular purpose.
• Zakoniti interesi - Tukaj se zanašati na naše interese kot osnovo za obdelavo. Na splošno to počnemo, da vam lahko zagotovimo najboljše izdelke in storitve na čim bolj varen in primeren način, kot je to mogoče, vendar ne v primerih, kadar imajo vaši interesi prednost pred našimi.
• Legal Obligation - This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.
• Življenjsko pomembni interesi - This is where the processing of personal information is necessary to protect someone’s life.

We collect and use the information that you provide to us directly, for example; when you register for an account; we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in the “Cookie Policy” section below); we keep records when you speak to our customer service teams; we use CCTV in our stores for security monitoring and market research purposes; we take personal information from a number of third parties to help us manage your account and improve your shopping experience.

Za obdelavo naročil, ki jih oddate pri nas, in za lažje morebitno vračilo (pogodba)

• We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Worldpay, Klarna or Paypal)
• We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you (for example Evri or DHL).
• Naši izbrani obdelovalci plačil lahko na vašo zahtevo shranijo podatke o vaši plačilni kartici, zato da pospešijo oddajo naročila v prihodnje (privolitev).

Za zagotovitev dostopa do računa (pogodba)

• To register an account with us we capture information such as your name, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

Za zagotovitev storitev za stranke (pravni interes)

• We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services

Za personalizacijo in izboljšavo vaše nakupovalne izkušnje (pravni interes)

• Beležimo, kako uporabljate našo spletno stran in katero koli tržno storitev, ki ste ji izpostavljeni, te podatke uporabljamo skupaj z zgodovino nakupov, demografskimi podatki, informacijami o računu in informacijami tretjih oseb, da vam prikažemo izdelke in ponudbe naših blagovnih znamk, za katere menimo, da vas najbolj zanimajo, in vam tako zagotavljamo izkušnjo po meri.
• V naših trgovinah uporabljamo posnetke varnostnih kamer za namene tržnih raziskav, da lahko kar najbolje uredimo naše trgovine in zagotovimo zaloge izdelkov, ki najbolj zanimajo naše stranke.
• We will send you a receipt by email if you have requested this when you shop in one of our stores (consent).
• Podatke o računu, podatke o napravah, ki jih uporabljate za dostop do naših spletnih mest in interakcije z nami, uporabljamo za upravljanje prilagojenih funkcij na naših spletnih mestih, v aplikacijah in komunikaciji.

Za obveščanje o izdelkih in storitvah, ki vas bodo morda zanimali (pravni interes)

• We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.
• Z izbranimi dobavitelji delimo omejene informacije, da lahko identificirajo nove potencialne stranke v našem imenu in nam preprečijo večkratno oglaševanje izdelkov ali storitev, ki ste jih že kupili.
• Prejemamo podatke o tem, kako uporabljate naše oglase in vsebino na spletnih straneh tretjih oseb in platformah družabnih omrežij (na primer v Googlu ali Facebooku), s katerimi lahko prilagodimo informacije, ki so vam prikazane.

Za ohranjanje stika z vami (pravni interes)

• Potem ko si pri nas ustvarite račun in opravite nakup v naši spletni trgovini, vas bomo obveščali o novicah glede izdelkov in storitev, vključno z dogodki v trgovini, ponudbami, promocijami in informacijami o razprodajah, - unless you tell us you don’t want us to through the “my account” or using the link in every email that we send to you.
• Ko stopimo v stik z vami, beležimo, kako uporabljate našo spletno stran in katero koli drugo trženjsko sporočilo, ki smo vam ga poslali, skupaj z zgodovino nakupov, zato da sporočila prilagodimo tako, da vključujejo informacije, ki vas najbolj zanimajo.
• Vaše podatke o računu uporabljamo za to, da vas obveščamo o pomembnih storitvah, kot so bistvene spremembe tega pravilnika, odpoklic izdelkov ali informacije v zvezi z vašim računom.
• If you enter or apply for a prize draw or competition we will collect your contact details so that we can inform you if you are a winner (Contract).

n.b. If at any point you have made amendments to your contact preferences in the “my account” section of our website, selecting to receive communications from us, we are operating under consent instead of legitimate interest.

Za zagotovitev ustreznega delovanja spletnega mesta in storitev, ki vam jih zagotavljamo (pravni interes/soglasje)

• Za sledenje vašim željam pri uporabi našega spletnega mesta uporabljamo piškotke in druge podobne tehnologije.
• Piškotki in druge podobne tehnologije nam pomagajo razumeti, kako uporabljate spletno mesto, kar nam omogoča, da optimiziramo vašo nakupovalno izkušnjo in nenehno izboljšujemo naše spletno mesto.
• Zbiramo podatke o napravah, ki jih uporabljate za dostop do naših spletnih mest (namiznih in mobilnih), na primer naslov IP in vrsto naprave, da zagotovimo, da je spletno mesto varno in deluje na več platformah.
• Podatke uporabljamo za načrtovanje logistike, napovedovanje povpraševanja, informacije za upravljanje, reševanje napak na našem spletnem mestu ter za splošne raziskave in razvoj.

Za razvoj in izboljšavo naših izdelkov, ponudbe in storitev (pravni interes)

• We share insights about our customers (in an anonymised and aggregated format) with the companies whose products we sell. This helps them better understand the different profiles of our customers, focusing on those who buy their products or are interested in them.
• We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.
• We work with information providers that specialise in consumer profiling, such as Experian and Merkle. These organisations provide demographic or other data to help better understand customers' demographics, lifestyles or shopping behaviours, usually linked to the areas where people live.
• Za izboljšanje našega spletnega mesta uporabljamo informacije o tem, kako brskate po in kaj počnete na naših spletnih straneh.
• Pri razvoju novih izdelkov, storitev in sistemov uporabljamo vse informacije, vključno s podatki tretjih oseb, da zagotovimo, da bodo delovali po pričakovanjih in bodo koristni za naše stranke.

To prevent and detect crime and other incidents (Legitimate interest/Legal obligation)

• Podatke o računu, zgodovino naročil in zgodovino plačil uporabljamo za pomoč pri spremljanju goljufivih transakcij ali sumu pranja denarja.
• When you shop in our stores we use CCTV for security monitoring, for operational efficiency purposes or for the protection of our staff, customers and products. This includes for the investigation of accidents, incidents, criminal activities and breaches of our policies.
• Our employees may wear body-worn devices to protect themselves in limited circumstances. These devices record both audio and video and are only activated in high risk situations such as aggressive behaviour and/or when there is a threat of violence.
• Ko si ustvarite račun ali se obrnete na naše klicne centre, za potrditev vaše identitete uporabljamo vaš račun, aplikacijo in podatke o zgodovini nakupov.
• Za preprečevanje in odkrivanje goljufij ter za ohranjanje varnosti omrežij in podatkov uporabljamo identifikatorje naprav in naslove IP.
• Vodimo evidenco vseh zdravstvenih in varnostnih incidentov, ki se zgodijo v naših trgovinah ali prostorih.

Za izpolnjevanje naših pravnih obvez (pravna obveza)

• Vaše podatke uporabljamo, da zagotovimo skladnost z vsemi zahtevami, ki nam jih nalaga zakon ali sodna odredba, kar vključuje razkritje podatkov organom kazenskega ali davčnega pregona in oblastem, oziroma v skladu s pravnimi postopki.
• Z regulativnimi in drugimi uradnimi organi bomo delili podatke, če bodo to uradno zahtevali.
• Hranili bomo evidence, da zagotovimo izpolnjevanje regulativnih in davčnih zahtev.
• Podatke vašega računa bomo uporabili za stik z vami v zvezi z odpoklici izdelkov ali drugimi podobnimi vprašanji v zvezi s kakovostjo izdelkov in za uskladitev z našimi pravnimi obveznostmi v zvezi s prodajo izdelkov s starostno omejitvijo.

Kaj so piškotki

Cookies are small text files that are stored on your computer, mobile device or other web enabled device when you visit the NEXT website or app. Cookies allow us to “remember” your actions or preferences over a period of time, or they may contain data related to the function or delivery of our websites. We also use the term “cookie” to describe similar technologies such as pixels or tags.

Zakaj uporabljamo piškotke

Nekatere piškotke naše spletno mesto zahteva za izvedbo transakcij, medtem ko nam drugi piškotki omogočajo, da vam zagotavljamo izboljšano in prilagojeno spletno izkušnjo. Piškotke uporabljamo za naslednje namene:

• Da se lahko varno vpišite v svoj račun NEXT, zato da lahko uporabljate funkcije možnosti »Moj račun«, kot so podatki o naročilu, plačevanje in ogled izpiskov.
• Za shranjevanje vsebine vaše spletne nakupovalne košarice, medtem ko brskate po spletnem mestu, in za izvrševanje naročila.
• To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. NEXT uses this information to help make the website more user friendly, develop our website design and to continuously improve the quality of the service we provide.
• Za enakomerno razporejanje obiskovalcev našega spletnega mesta po vseh platformah, s čimer se zagotovi, da je vsebina podana pri najvišji možni hitrosti.
• Da vam zagotovimo ustrezne izdelke in storitve, ko obiščete naše spletno mesto, in za to, da prejemate ustrezno tržno gradivo.
• Za odkrivanje in preprečevanje goljufije in drugih kaznivih dejanj.

We also offer you the facility to share your experience on our website through social sites such as facebook and twitter. More information about how these providers use cookies can be found on their websites.

Katere piškotke uporabljamo?

NEXT na naših spletnih mestih in v aplikacijah uporablja naslednje piškotke:

• Strictly necessary Cookies. These cookies are necessary for the website to function and cannot be switched off. They are used, for example, to make sure your transaction is secure, to enable you to log in to the secure areas of your account, such as your order history and to add items to your basket. Blocking these cookies through your browser will mean that some parts of our website won’t work.
• Performance Cookies or analytical Cookies. These cookies allow us to monitor visitors to our website and ensure it is performing correctly. We use this information to measure overall performance, improve your website experience and improve the design of our website. These cookies don’t collect any information that could identify you - vsi podatki, ki jih zbirajo ti piškotki, so anonimni
• Piškotki funkcionalnosti. Ti piškotki omogočajo izboljšano funkcionalnost našega spletnega mesta, na primer dodajanje med priljubljene ali pomnjenje jezikovnih nastavitev.
• Onsite Targeting: Marketing and Personalisation Cookies. These cookies are placed by NEXT and are used to help us to build an understanding of your interests (for example by understanding what products you have browsed on our website) and show you products, services and advertisements relevant to you whilst you are on the NEXT website. These cookies make it possible for us to personalise your experience on this website and (if you are subscribed) in our email marketing.
• Off Site Targeting: Marketing and Personalisation Cookies. These cookies are placed by our trusted advertising and marketing partners (including social networks). These help us to build an understanding of your interests (for example by understanding what products you have browsed on our website) and show you products, services and advertisements relevant to you. These cookies make it possible for us to ensure that you don’t see irrelevant, duplicate or multiple ads from us in a short period of time. We do want to prevent ads continuously re-appearing and annoying you.

For more detailed information and a full list of cookies used on our website please select “Manually Manage Cookies” at the bottom of the page then click “Cookies Detail”.

Lahko izklopim ali preprečim piškotke?

NEXT uses cookies to ensure that we provide the best possible standard of service to our online customers. You can change your cookie preferences at any time by clicking on “Manually Manage Cookies” at the bottom of the page. You can then adjust the available sliders to on or off, then click “Confirm my choices”. If you choose not to consent to the use of cookies your experience of our website may be impaired and many integral aspects of the website, including (but not limited to) adding items to your shopping bag and accessing your account, will not work.

Večina spletnih brskalnikov omogoča tudi nadzor nad večino piškotkov prek nastavitev brskalnika. Če želite izvedeti več o tem, kako upravljati piškotke, vključno s tem, kako jih izbrisati, obiščite www.allaboutcookies.org.

We keep your personal information as long as you are a customer of ours and generally for 7 years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

Naša stranka ste

• za 2 let od trenutka, ko ste nazadnje opravili nakup na našem spletnem mestu z nekreditnim računom, ali
• v času, ko se ukvarjamo z zahtevkom, ki ste ga oddali pri storitvi za stranke.

We keep CCTV footage on our systems for up to 30 days, it is then deleted. Where accidents, incidents, criminal activities or breaches of our policies are recorded CCTV footage may be kept for a longer period of time.

We work with a number of trusted third parties to provide you high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.

We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.

Z vsemi dobavitelji smo sklenili pogodbe, ki nam pomagajo zagotavljati varnost in zasebnost vaših osebnih podatkov, te pogodbe redno pregledujemo in posodabljamo v skladu z zakonodajo o varstvu podatkov.

• NEXT Group companies – We will share your personal information, in certain circumstances with the other companies within the NEXT Group. This is so that we can provide personalised services across our Group.
• Partnerji za dostavo - pomagajo nam dostaviti blago, ki vam ga naročilo; naročiti, vključno s partnerji naše blagovne znamke, ki vam blago pošiljajo in dostavljajo neposredno.
• IT podjetja - Podpirajo nas pri vzdrževanju našega spletnega mesta in drugih poslovnih sistemov, vključno z zagotavljanjem telefonskih linij, prostorov za shranjevanje podatkov ter zagotavljanjem in podporo infrastrukture v oblaku Base, ki se uporablja pri zagotavljanju naših izdelkov in storitev.
• Trženjska podjetja in spletno oglaševanje - Pomoč pri upravljanju naših elektronskih komunikacij z nami in pomoč pri prikazu oglasov, ki vas najbolj zanimajo, podjetja, ki zagotavljajo pomoč pri trženju in oglaševanja (vključno z upravljanjem dejavnosti e-poštnega trženja, storitvami mobilnega sporočil, kot je SMS, in storitvami, ki uvajajo oglaševanje na internetu ali družbenih medijih, storitve, kot sta Facebook in Google), ter analizo učinkovitosti naših oglaševalskih in komunikacijskih akcij.
• Uporabljamo tehnologije, kot so piškotki, piksli in identifikatorji naprav v omrežjih za digitalno trženje, izmenjavah oglasov in omrežjih družabnih medijev, kot je Facebookovo občinstvo po meri, da vam posredujemo ustrezna trženjska sporočila.
• Organizacije, ki profiliranje potrošnikov profili - Te organizacije zagotavljajo demografske ali druge podatke, ki bodo pomagali bolje razumeti demografske podatke, življenjski slog ali nakupovanje strank.
• Obdelovalci plačil - Predelovalci plačilnih kartic obdelajo plačila s kreditnimi in debetnimi karticami ter shranjujejo podatke o plačilu.
• Storitve preprečevanja goljufij - Before we provide goods and services to you, we may use third parties to undertake fraud and money laundering checks and verify your identity. These organisations will report to us on industry fraud indicators and if they have reason to believe an identity is fraudulent. If we have reason to suspect fraud or other criminal offences we will pass your personal information to fraud prevention agencies or law enforcement agencies for the detection, investigation and prevention of crime. If we think there is a risk of fraud, we may suspend activity on your account or refuse access to your account and/or cancel an order. If we do this we will inform you by email or SMS and ask you to contact us.
• Podjetja za raziskave in analitiko - We may share personal details to allow research companies and feedback providers to contact you directly on our behalf in order to capture your opinions on our products, services, websites and apps. We may ask these research companies to analyse the results so that we can better understand your online experience, which will help us to improve our services. We only provide them with the information they need to perform their function. This may take the form of a survey, where you may be asked to review a product or service you’ve bought or provide general feedback on our products and services. You will always have the choice about whether to take part in our market research or surveys. We may share information with specialist companies to analyse customer information to help us better understand how you use our services and to tailor products, services and offers that may be relevant for you. We utilise companies that help us track and record the way you navigate our website, so that we can understand your online experience and use it to improve our services and offer a more personalised experience.
• Product technicians – We use professional third party companies to assist us in independently reviewing issues and complaints with our products. We will share information with these technicians to allow them to review the product and return it to you or to review the product in your home.
• Splošne storitvene družbe - Na primer zavarovalnice, tiskalniki in poštne hiše, ki nam pomagajo pri zagotavljanju naših izdelkov in storitev.
• Zakonodajalci in kazenski pregon - We will share data with regulators and other official bodies (including law enforcement such as the Garda) if they make formal requests or pursuant to legal proceedings.

Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances your personal information may be processed outside the European Economic Area. For example, NEXT operates a call centre in Pune, India. Operatives in this location will have access to your account information in order to assist you with your query. We also work with suppliers and partners who may make use of Cloud and /or hosted technologies across multiple geographies.

Where we need to transfer your data outside of the UK we will use one of the following safeguards:

• Evropska komisija je odobrila standardne pogodbene klavzule v pogodbah za prenos osebnih podatkov v tretje države.
• Mednarodni sporazum o prenosu podatkov in dopolnilo za prenos osebnih podatkov v tretje države.
• Other EU approved mechanisms, as required by data protection legislation. More information of these measures can be found at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/rules-international-transfers-personal-data_en

We always ensure that personal data is secure by continuously developing our security systems and training for our employees. We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.

If you use any third party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, Twitter etc.). The same applies if you use third party services, like Amazon's Alexa. In certain cases we may be required to share your personal information, in relation to transactions and usage of the services, with the relevant third party.

Če boste želeli stopiti v stik z nami, nam pišite na:

Data Protection Officer

Next Retail (Irska) Ltd

13-18 Mestno nabrežje

Dublin 2

D02 ED70

Irska

Lahko pa nam pošljete e-poštno sporočilo na naslov: dataprotection@next.co.uk