I ordered the wrong size so tried to get through to check whether I would get a replacement for the same sale price. I could not get answer from your suggested lists so I tried online chat. Firstly I could not get through to the chat line. When I did I could not speak to anyone and did not get any response. Eventually went to a store and the assistant was very helpful and I change d the coat for another style and the smaller size was great. I am pleased with this coat. Originally posted on www.superdry.com